Ygrene Energy Fund

  • Application Support Engineer

    Job Locations US-CA
    Job ID
    2018-1788
    Department
    Technology
  • Overview

    Ygrene Energy Fund is a leading provider of clean energy financing for residential and commercial properties throughout the United States.  Ygrene's award winning, privately funded YgreneWorksTM program provides immediately accessible financing for a variety of projects including energy efficiency, renewable energy, water conservation, and, in certain areas, hurricane protection, electric vehicle charging stations and seismic upgrades.  Ygrene is committed to making it easy for anyone to invest in their future and a healthier environment.

     

    The Application Support Engineer will provide professional technical support for employees, customers, and contractors to successfully utilize custom software.  This position will also write complex SQL statements to identify system issues and works with developers to promote bug fixes into production. 

    Responsibilities

    • Respond within defined SLAs to all System Support requests that come into the Application Support desk
    • Monitor System Health pages and respond to and escalate as needed
    • Manage the Support Knowledgebase to keep it updated and optimized for search
    • Stay up to date on system enhancements to help identify and address any production release issues
    • Write complex SQL statements to identify the impact of system issues or to assist other teams that need to understand business metrics
    • Create Production Bug tickets to address defects and work with Tier II developers and the PM team to promote fixes into production
    • Identify areas where the Business needs additional assistance and help get them up to speed on system enhancements

    Qualifications

    • High school diploma or equivalent
    • 3+ years of technical support experience
    • Knowledge of SQL
    • Ability to write complex SQL statements
    • Strong technical troubleshooting skills
    • Strong analytic and problem-solving skills including use of tools, techniques and best practices
    • Excellent customer service and communications skills
    • Strong multitasking and time management skills
    • Ability to speak and write clearly and accurately
    • Proficient in Microsoft Excel
    • Knowledge of loan processing workflows is a plus

     

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed