Ygrene Energy Fund

Unified Communications Engineer

US-CA-Petaluma
Job ID
2017-1700
Department
Technology

Overview

Ygrene Energy Fund is a national leader in residential and commercial clean energy financing.  Founded in 2010, Ygrene’s award-winning, privately funded Property Assessed Clean Energy (PACE) program is revolutionizing the home improvement industry, making it easier for property owners to invest in their futures and a healthier environment. Ygrene is delivering greater choice for home and business owners by providing accessible and affordable financing for energy efficiency, renewables, water conservation, storm protection and seismic upgrades.  Recognized as one of the fastest growing asset classes in the country, PACE has proven to be a successful tool for supporting public policy initiatives, all without the use of public tax dollars or credits. To date, Ygrene has provided over $1 billion of private capital to more than 400 local communities, creating thousands of jobs and investing millions into local economies across the U.S.

 

The Unified Communications Engineer will develop, maintain and facilitate how Ygrene customers communicate with our service and support personnel.  The ideal candidate is passionate about delivering high quality experiences for customer interactions through various channels (phone call, email, text, etc.) as well as integrations with CRM.  This role reports to the Director of Innovative Technology and partners closely with operations and marketing.

Responsibilities

  • Support and maintain robust, secure UC solution (customer interaction center, voice, SMS, 3rd party integrations) that will facilitate communication between Ygrene's current customers and partners
  • Develop the communications strategy and design for a contact center with internal agents and external partners where automation, resiliency and uptime are paramount
  • Drive standards based design methodology across the infrastructure delivering solid, robust and resilient documented designs following best practices and ensuring disaster recovery capability
  • Create and deliver technical designs, evaluate new products, features and technologies to increase service levels
  • Maintain relationships with major product manufacturers and service providers and drive vendor product roadmaps
  • Script and maintain call center flows for internal product teams which integrate with SFDC, WFM, CRM and other third party applications
  • Drive simple and scalable approach to new technology solutions using automation to easily deploy and operate new features, capabilities and functionality

Qualifications

  • Bachelor's degree in computer science or related field OR equivalent experience in lieu of degree
  • 7+ years of experience as a communications/telecommunications engineer/administrator
  • Previous experience in cloud based/SaaS environment
  • Previous experience in business continuity and disaster recovery planning and execution
  • Complete understanding of +E.164 dial plans
  • Experience with delivery of Voice Network solutions for Contact Center with internal and external endpoints; hosted solutions over on-premise solutions
  • Expert knowledge and management of SIP, PSTN and WebRTC protocols
  • Previous experience with corporate network route/switch, background working with firewalls and SD-WAN
  • Strong leadership, collaboration and communication skills
  • Experience working with virtualization technologies (VMWare, AWS, Azure, Google Compute) and MS Active Directory, Single Sign On or other centralized identity managment system
  • Cisco, or related networking certification (CCNA, CompTIA Network+, etc)
  • Direct experience with Genesys/Interactive Intelligence’s Customer Interaction Center (CIC) highly desired

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