Ygrene Energy Fund

Quality & Compliance Supervisor

US-FL-Miami
Job ID
2017-1693
Department
Operations Management

Overview

Ygrene Energy Fund is a leading provider of clean energy financing for residential and commercial properties throughout the United States.  Ygrene's award winning, privately funded YgreneWorksTM program provides immediately accessible financing for a variety of projects including energy efficiency, renewable energy, water conservation, and, in certain areas, hurricane protection, electric vehicle charging stations and seismic upgrades.  Ygrene is committed to making it easy for anyone to invest in their future and a healthier environment.

 

We are currently seeking an experienced Quality & Compliance Supervisor with excellent customer service expertise to join our team in Florida office.  The Quality & Compliance Supervisor works closely and proactively with the contractors and homeowners to obtain details of each transaction and accurately document all of the information.

 

If you enjoy a fast-paced, friendly and casual work environment, we would love to hear from you!

 

Responsibilities

 

  • Build out quality function for the operations team, developing a call review scorecard and project review one as well for all operational areas
  • Coordinate with all managers within operations to build out the cadence and processes associated with independent review
  • Work to provide a monthly dashboard and scorecard for all areas
  • Listen to calls and review files as needed to accomplish appropriate oversight

 

Qualifications

 

  • 3+ years of supervisory experience
  • Previous experience with phone sales or call center customer service
  • Excellent written and communication skills
  • Proficient in Microsoft Word, Excel and PDF conversions as well as solid overall computing skills
  • Previous experience within banking, mortgage banking, or consumer finance industry is preferred
  • Fluency is English and Spanish is a must
  • Ability to independently manage daily tasks and short-term projects
  • Highly organized, meticulous attention to detail and strong analytical skills are essential in this role
  • Must have excellent verbal and written communication skills

 

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