Ygrene Energy Fund

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Application Support Specialist

Application Support Specialist

Job ID 
2017-1583
Job Locations 
US-CA-Petaluma
Department 
Technology

More information about this job

Overview

Ygrene Energy Fund is a national leader in residential and commercial clean energy financing.  Founded in 2010, Ygrene’s award-winning, privately funded Property Assessed Clean Energy (PACE) program is revolutionizing the home improvement industry, making it easier for property owners to invest in their futures and a healthier environment. Ygrene is delivering greater choice for home and business owners by providing accessible and affordable financing for energy efficiency, renewables, water conservation, storm protection and seismic upgrades.  Recognized as one of the fastest growing asset classes in the country, PACE has proven to be a successful tool for supporting public policy initiatives, all without the use of public tax dollars or credits. To date, Ygrene has provided over $1 billion of private capital to more than 400 local communities, creating thousands of jobs and investing millions into local economies across the U.S. Learn more at ygreneworks.com

 

The Technical Support Specialist will provide professional technical support for employees, customers, and contractors to successfully utilize custom software.  This position will also write complex SQL statements to identify system issues and works with developers to promote bug fixes into production. 

Responsibilities

  • Respond within defined SLAs to all System Support requests that come into the Application Support desk
  • Monitor System Health pages and respond to and escalate as needed
  • Manage the Support Knowledgebase to keep it updated and optimized for search
  • Stay up to date on system enhancements to help identify and address any production release issues
  • Write complex SQL statements to identify the impact of system issues or to assist other teams that need to understand business metrics
  • Create Production Bug tickets to address defects and work with Tier II developers and the PM team to promote fixes into production
  • Identify areas where the Business needs additional assistance and help get them up to speed on system enhancements

Qualifications

  • High school diploma or equivalent
  • 3+ years of technical support experience
  • Knowledge of SQL
  • Ability to write complex SQL statements
  • Strong technical troubleshooting skills
  • Strong analytic and problem-solving skills including use of tools, techniques and best practices
  • Excellent customer service and communications skills
  • Strong multitasking and time management skills
  • Ability to speak and write clearly and accurately
  • Proficient in Microsoft Excel
  • Knowledge of loan processing workflows is a plus