Ygrene Energy Fund

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Sr. Compliance Manager

Sr. Compliance Manager

Job ID 
2017-1552
Job Locations 
US-CA-Petaluma
Department 
Legal

More information about this job

Overview

Ygrene Energy Fund is a leading provider of clean energy financing for residential and commercial properties throughout the United States.  Ygrene's award winning, privately funded YgreneWorksTM program provides immediately accessible financing for a variety of projects including energy efficiency, renewable energy, water conservation, and, in certain areas, hurricane protection, electric vehicle charging stations and seismic upgrades.  Ygrene is committed to making it easy for anyone to invest in their future and a healthier environment.

 

Ygrene is seeking a Senior Compliance Manager to support the Legal Complaints Department. The successful candidate will have direct, in depth experience in UDAAP concepts and other Consumer Finance regulations. The successful candidate will develop, oversee, and supervise the Legal Complaints Department, support the Legal Team in identifying and responding to escalated complaints, and provide timely reporting and remediation guidance of identified regulatory risks to Legal and Operations.

 

Responsibilities

  • Supervise Legal Complaints Intake Specialists (“CIS”) and advise CISs on appropriate resolutions and escalations of complaints.
  • Review current processes and procedures of the CIS Team; Advise Legal and Operations executives on best practices risk mitigation and legal complaint resolution.
  • Work in partnership with the business to provide guidance in the identification, assessment, management and resolution of operational and regulatory risks, focusing on issues raised through customer complaints.
  • Advise/provide recommendations on complaint handling remediation and customer communications/responses.
  • Analyze customer complaint data to determine control deficiencies and possible corrective action required. 
  • Keeps abreast of changing laws, regulations, or policies to ensure the appropriate changes are timely implemented. 
  • Advises and consults on proposed new products, services, and initiatives with regard to compliance obligations and corresponding compliance risks, and mitigating controls. Reviews/identifies regulatory impact, and approves recommended controls.
  • Effectively partner with lines of business to solicit information and to mitigate risk. 
  • Develop and publish reports necessary to monitor trends, assure operational effectiveness, reduce risk and implement compliant practices.  
  • Demonstrate proficiency in accessing systems, platforms, applications and data repositories in multiple lines of business.  
  • Demonstrate a strong sense of urgency in responding to escalated issues and rapidly changing priorities.  

Qualifications

  • Bachelor's Degree; advance degree in business or related field (JD) preferred   
  • 7-10 years of compliance, reputational, and operational risk experience
  • Certified Regulatory Compliance Manager (CRCM) certification or equivalent preferred
  • Experience working in a large, complex financial services organization
  • Prior experience working with regulatory agencies, including State agencies and administrative oversight agencies
  • Self-motivated and confident decision-maker with the ability to demonstrate leadership, challenging and influencing change where necessary   
  • Experience identifying reputational, legal and operational risk concerns   
  • Flexibility and ability to work in a fast-paced environment where priorities shift rapidly   
  • Ability to deal with highly confidential information in a professional manner
  • Knowledge of PACE and construction business and related operational processes desired